Frequently Asked Questions

My Account

It's pretty easy! We offer support Monday - Friday between 8-5 CST. You can reach us on live chat or via email. We reply to emails within 24 business hours but typically respond quicker.

Yes, you can! We do have a limited amount of staff members able to field calls so during heavy call volumes you may experience longer hold times. We can be reached at 1.800.916.9088.

All accounts, created before March 9, 2022 still exist but will need to be activated. Go to our registration page and sign up with the same email you used in the past.

All password resets can be done on the login page by clicking "Forgot Password?". For security purposes, we are unable to reset it for you.

No! You can check out as a guest - no need to create an account if you don't want to.

Ordering

If you are having trouble checking out one of our team members can help you place your order over the phone. We do have a limited amount of team members able to field calls so during heavy call volumes you may experience longer hold times. We can be reached at 1.800.916.9088.

If you made it to the thank you page we received your order! Check your email for verification. Didn't receive an email? Please use our self service help center to look up your order information.

Maybe! The quickest way to find out is to visit our self-service help center and submit a request.

Unfortunately, this is not possible at this time. We can only process a single method of payment.

Order Status

There are typically three reasons that may impact order shipment dates.

1. Your order included products that require in-house customization. Depending on the service, these orders may take 1-7 days to process and ship.

2. Your order included products that are special order or ship directly from the manufacturer.

3. Your order included free shipping. If we receive a high volume of shipments, we prioritize orders that have expedited and paid shipping methods. (this rarely happens)

Doesn't answer your question? Visit our self-service help center to send a request to our customer care team or send us an email so we can resolve the issue.

We do our best to ship most orders within 24 business hours. Most orders placed before 1pm Central are shipped out the same day. Orders that include expedited shipping are prioritized.

Orders that include special order items or alterations ship when the order is complete.

This depends on the shipping method chosen at checkout and the products purchased. Please see our detailed shipping information.

If your order is already with a carrier, please check the tracking information provided.

If there is a problem with the tracking number or it appears that your package is lost or delayed please contact our customer care team via the self-service help center, live chat or email.

Unfortunately, at this time we do not have this capabilities to do this. We're looking into a way to provide this information in the future.

Tracking

You should receive your tracking number via email or SMS.(depending on what you choose)

Can't find it? You can get it quickly by visiting our self-service help center.

Still having issues? Contact us and we'll get it all sorted out for you.

If you can't find your package, please start here:

1. Check your tracking information. Sometimes it will provide exactly where the carrier left it.
2. If it was shipped with the USPS, check your mailbox.
3. Check inconspicuous places. With the increase in package thefts, your carrier may have left it behind a flower pot, behind a bush, etc.
4. Did you spouce, children or room mate already grab it?
5. Live in an apartment? It could be with the front desk or apartment management.
6. Occassionally carriers may have accidently scanned it as delivered prior to arriving. If it was marked as delivered within the last hour, wait to see if this is the case.

Can't find it, contact us so we can look into it further.

Shipping

For additional details regarding shipping and order processing, please view our Shipping Policy page.

We do our best to ship most orders within 24 business hours. Most orders placed before 1pm Central are shipped out the same day. Orders that include expedited shipping are prioritized.

Orders that include special order items or alterations ship when the order is complete.

Only orders $99+ being delivered to the lower 48 are eligible for free shipping.

Some orders are not eligible to be delivered free to PO boxes. (We cannot ship large packages to PO boxes due to the extreme costs)

Most of our shipping options are live rates that are provided directly from the carriers we use. We also have flat rates for orders that we can ship economically.

Sorry, but once we receive an order we are unable to change the shipping method. The order would need to be cancelled and replaced if it has not yet shipped.

There could be a wide variety of reasons that you may not have gotten your order in the estimated time frames at checkout. This is typically due to the products ordered, if you ordered on a weekend or during a holiday.

If your order contained special order items or alterations, it would have been shipped when your order was ready to be completely fulfilled. We do not do partial shipments.

Shipping times are not guaranteed by our carriers. If you believe your package was not delivered in the timeframe selected please contact us so we can work with you on a resolution.

Orders that include free shipping are shipped in the most economical way possible. We price shop a variety of carriers include FedEx, UPS, USPS, as well as, smaller regional carriers.

Generally orders that include free shipping are out the door within 1 business day. If we receive a high volume of shipments, we prioritize orders that have expedited and paid shipping methods and sometimes this can delay the time frame in which your order may ship. All orders are shipped within 2 business days.

Sometimes, we may need to change the carrier for pricing or availability reasons. Our goal is always to get your order to you as quick and cheaply as possible!

We can ship worldwide, if you're country is not available during checkout please contact us for a quote.

Yes, please see our detailed shipping information.

Returns and exchanges

For additional details regarding returns and exchanges, please view our Returns & Exchanges policy page.

We're really sorry, let us make it right. Please use our self-service help center to report an issue so we can follow up with you as soon as possible.

No. Returns are free when you return for store credit. If want to return your items and be refunded to your original payment method we deduct $8 for return shipping fees.

Of course! Use our returns/exchange portal to start the process.

Embroidery & Customization

Please contact us via email to determine whether or not we can assist!

We're able to hem pants within 2-3 business days. Pants can be hemmed within 1 business day for a rush processing fee.

Yes - we guarantee our inseam accuracy with a +/- half inch tolerance. Our historical accuracy is above 99%.

This is not a service we offer at this point in time.

Wholesale/Brick And Mortar

We offer a limited set of our apparel for wholesale/retail. If you are located outside of the United States or run a brick & mortar store please contact us for additional information.

Custom Apparel

While we cannot manufacture any one-off pieces for individuals, we are happy to work with your group or association to design and develop custom apparel.

Promos & Discounts

We occasionally offer discounts to email/SMS subscribers and followers of our social media pages. All other available promotions can be found here.

We offer a 10% discount to NASO members who can provide valid, active membership.

Yes - at checkout you will be able to verify your eligibility with GovX. This discount cannot be combined with any other offer.

Marketing

We no long produce a full paper catalog. Please find the most up-to-date product and details on our website and please reach out to customer service with any questions.

Click "Sign up for Email/SMS" to the right!

This is up to you! You can change your delivery preferences based on how often you do/or don't want to hear from us.

All emails sent by GerryDavis.com include a link at the bottom of the email to unsubscribe. Please note, this is only for marketing emails. If you unsubscribe for marketing emails you will still receive transactional emails and legal/privacy updates.

Click "Sign up for Email/SMS" to the right!

This is up to you! You can change your delivery preferences based on how often you do/or don't want to hear from us.

Reply "STOP" to be removed from our SMS communications.

NO - we never share your information with 3rd parties unless they are specifically a software provider necessary to provide communications. For more details, please see our full privacy policy.

Unsubscribing from marketing emails will only prevent you from receiving marketing specific emails. You will continue to receive transactional emails if you place a new order or if we change our terms of use, privacy policy, etc.

NOTE: Review requests are considered transactional emails but you can unsubscribe from them!